We ship via DHL Premium parcel service only. All parcels are insured and trackable. Once your parcel has been shipped we will send you an e-mail with a tracking number included.
Shipping time depends on the destination country. To most EU countries the shipping time is approx. 3 to 4 days.
Shipping costs to the countries below apply to regular parcels of an approx. maximum weight of 5 kg. If your order is significantly heavier (i.e. cycle trainers) or if it contains bulky goods (i.e. bikes, bike cases, etc.), higher shipping costs may be applicable. In that case we will ask for your confirmation of increased shipping costs before proceeding with your order.
How can I pay?
These are the payment methods which we accept:
Delivery to countries outside of Germany:
- Bank/wired transfer
- Credit card: Visa or Mastercard
- Masterpass
- Amazon Payments
- PayPal
Payments via credit card or Masterpass will be charged directly after your order.
Cash on delivery is not possible outside of Germany.
Here you can find more information regarding payment methods.
Delivery to Germany:
- Cash on delivery
- Bank/wired transfer
- PayPal
- Amazon Payments
- Credit card: Visa or Mastercard
- Masterpass
- Direct debit: If you have already paid once via wired/bank transfer, logged in using your customer number aand password and the order value is not above 250 €
- Financing by a bank: Goods worth more than 500€ can be financed through Santander Consumer Bank - subject to loan commitment by the bank. (Hinweis gem. § 5a III Nr. 2 UWG: Ein Angebot der Santander Consumer Bank AG,
Santander-Platz 1, 41061 Mönchengladbach.)
- In our Local retail store you can pay cash or with your EC or credit card. PayPal, cash on delivery or direct debit are not possible here.
German orders only: When will the direct debit take place?
We will only perform the direct debit once we have shipped the goods and you have received a shipment confirmation via email. To avoid delays please make sure that there is enough balance in your bank account.
Will I be informed that you have received my payment?
If you have selected bank/wired transfer to pay for your order, we will ship your order as soon as we received your payment, and all ordered items are in stock. We will not send a confirmation email once we received your payment.
If you have selected to pay via PayPal or Masterpass you will receive a confirmation of payment from PayPal or Masterpass directly. You will not receive a confirmation from our shop.
How can I send additional money once I have changed my order?
If you have paid your initial order via bank/wired transfer, PayPal, credit card or Masterpass you will receive an email with an updated order overview including payment instructions for the respective way of payment.
For direct debit or cash on delivery (direct debit and cash on delivery only available in Germany) payments we will charge you with the correct amount automatically, you don't have to do anything.
If you would like to pay the difference with a voucher please send us the voucher number via email.
What's your bank details?
Account:
HIBIKE BAER KG
IBAN: DE35 5004 0000 0481 7474 00 (copy&paste: DE35500400000481747400)
SWIFT-BIC: HELADEF1TSK
Bank: Commerzbank (Frankfurt am Main)
In addition to this data you can see our bank details in every payment instructions which we send you once an additional payment is necessary.
What is your PayPal address?
Address: paypal@hibike.com
In addition to this data you can see our PayPal details in every payment instructions which we send you once an additional payment is necessary.
What is MasterPass?
MasterPass is a payment service offered by Mastercard, but you do not need a Mastercard to use it, it works with Visa, American Express, Mastercard and most other credit and debit card companies. First, please sign up for Masterpass at your bank, it is free. After that you can create a free Masterpass account where you can enter your credit card data to purchase goods in our shop and many other online shops.
Do you want to learn more about Masterpass?
Go to Masterpass homepage...
What is Amazon Payments?
By using Amazon Payments you can pay with your Amazon data without creating an account or logging in. You can simply use the address book and payment security provided by your own Amazon account. Just select "Pay with Amazon" in your shopping cart to use this way of payment.
How do I receive the refund?
We will refund you the money the same way that you have paid. A gift voucher will be recharged so you can use it for your next order. The only exception is payment via cash on delivery (only availabke for deliveries to Germany), we will
send you a collection only check or transfer the money to your bank account. In this case please enter your bank data in the return sheet.
How do I receive the difference once I have changed my order?
We will refund you the money the same way that you have paid. A gift voucher will be recharged so you can use it for your next order.
For credit card, direct debit or cash on delivery (direct debit and cash on delivery only available in Germany) we will charge you with the correct amount automatically, no refund necessary.
Worldwide shipping, reasonable rates
Hotline: +49 6173 9239 6
