Shipping Costs & Payment

Worldwide shipping

We ship via DHL Premium parcel service only. All parcels are insured and trackable. Once your parcel has been shipped we will send you an e-mail with a tracking number included.

Shipping time depends on the destination country. To most EU countries the shipping time is approx. 3 to 4 days. Shipping costs to the countries below apply to regular parcels of an approx. maximum weight of 5 kg. If your order is significantly heavier (i.e. cycle trainers) or if it contains bulky goods (i.e. bikes, bike cases, etc.), higher shipping costs may be applicable. In that case we will ask for your confirmation of increased shipping costs before proceeding with your order.

EU Countries
Country	Shipping costs
Austria	5,90 €
Belgium (Bikes, big bike boxes via Schenker forwarding service)	5,90 € (74,90 € each)
Bulgaria	11,90 €
Croatia	21,90 €
Cyprus	11,90 €
Czech Republic	7,90 €
Denmark	9,90 €
Estonia	11,90 €
Finland	9,90 €
France (overseas territories excluded)	8,90 €
Great Britain	8,90 €
Greece	13,90 €
Hungary	9,90 €
Ireland	9,90 €
Italy	9,90 €
Latvia	11,90 €
Lithuania	11,90 €
Luxemburg	5,90 €
Malta	11,90 €
Netherlands	5,90 €
Poland	11,90 €
Portugal	9,90 €
Romania	11,90 €
Slovakia	11,90 €
Slovenia	9,90 €
Spain	8,90 €
Sweden	11,90 €

Non-EU Countries
Country	Shipping costs
Orders from the countries below don't include VAT. To display the VAT free prices please select your country in the right upper corner of our webshop below the shopping cart. Customers are responsible for import duties. For details, please contact your local authorities. Shipping costs to the countries below apply to regular parcels of an approx. maximum weight of 5 kg. If your order is significantly heavier (i.e. cycle trainers) or if it contains bulky goods (i.e. bikes, bike cases, etc.), higher shipping costs may be applicable. In that case we will ask for your confirmation of increased shipping costs before proceeding with your order.
Andorra	14,90 €
Argentina	24,90 €
Armenia	24,90 €
Australia	22,90 €
Azerbaidzhan	24,90 €
Bahrain	24,90 €
Belarus	24,90 €
Bolivia	29,90 €
Brazil	22,90 €
Canada	22,90 €
Chile	24,90 €
Columbia	24,90 €
Costa Rica	29,90 €
Cuba	29,90 €
Dominican Republic	29,90 €
Ecuador	29,90 €
El Salvador	29,90 €
Georgian Republic	24,90 €
Guatemala	29,90 €
Honduras	29,90 €
Hong Kong	19,90 €
Iceland	24,90 €
India	24,90 €
Indonesia	22,90 €
Israel	22,90 €
Japan	22,90 €
Kazakhstan	24,90 €
Kuwait	22,90 €
Liechtenstein	14,90 €
Malaysia	22,90 €
Mexico	24,90 €
Monaco	9,90 €
New Zealand	22,90 €
Nicaragua	29,90 €
Norway	14,90 €
Oman	29,90 €
Panama	29,90 €
Paraguay	29,90 €
Peru	22,90 €
Philippines	22,90 €
P.R.China	19,90 €
Qatar	22,90 €
Russian Federation	22,90 €
Saudi Arabia	22,90 €
Singapore	22,90 €
South Africa	22,90 €
South Korea	22,90 €
Switzerland (incl. handling charges)	13,90 €
Taiwan	19,90 €
Thailand	22,90 €
Turkey	24,90 €
Ukraine	24,90 €
United Arab Emirates	22,90 €
Uruguay	29,90 €
USA	22,90 €
Uzbekistan	29,90 €
Venezuela	22,90 €

All prices displayed in EUR.

General Payment Instructions

Credit Card Payment:

The credit card will be charged on the same day as the order has been placed.

MasterPass:

If you select Masterpass as your payment option during the checkout process you will be forwarded to the Masterpass payment gateway automatically. There you can pay with your registered Masterpass data.
MasterPass is a payment service offered by Mastercard, but you do not need a Mastercard to use it, it works with Visa, American Express, Mastercard and most other credit and debit card companies. First, please sign up for Masterpass at your bank, it is free. After that you can create a free Masterpass account where you can enter your credit card data to purchase goods in our shop and many other online shops.
Do you want to learn more about Masterpass? Go to Masterpass homepage…

Amazon Payments:

By using Amazon Payments you can pay with your Amazon data without creating an account or logging in. You can simply use the address book and payment security provided by your own Amazon account.

Bank/Wired Transfer:

Select payment type "bank/wired transfer" in the order form!

Please transfer the total amount of your order to our bank account.
- Account: HIBIKE BAER KG
- Account#: 481747400
- BIC: 500 400 00
- Bank: Commerzbank (Frankfurt am Main)
- IBAN-Nr.: DE35 5004 0000 0481 7474 00
- SWIFT: COBADEFFXXX
Please note your name, first name, and eShop order ID when transferring money (you get the order ID by mail after ordering online)

PayPal Payment:

Please use the PayPal button during the order process. You will be directed to the PayPal portal where you can initiate your payment. Your payment will be booked within 24 hours.
Need more information about PayPal? Click here (Official PayPal information).

Shipping within Germany

No matter how heavy, no matter where in Germany, no matter what payment type, no matter how bulky - shipping charges start at 3,90 Euro only. From 100 Euro , any shipping is free!

Ordered goods worth more than 100 Euro
Payment method	Shipping costs
Bank transfer Credit card MasterPass PayPal Amazon Payments Bank collection* Charge on Delivery(C.O.D.)**	FREE
C.O.D. fees	Thus, when paying C.O.D., shipping charges are 4,00 EUR in total

Ordered goods worth less than 100 Euro
Payment method	Shipping costs
Bank transfer Bank collection*	3,89 €
Credit card MasterPass PayPal Amazon Payments Charge on Delivery (C.O.D.)**	4,89 €
C.O.D. fees	Thus, when paying C.O.D., shipping charges are 8,89 EUR in total

We ship only via DHL/Deutsche Post. All parcels are insured and trackable. All prices displayed in Euro, VAT included.

Once your order has been shipped we will send you an e-mail with a tracking number included.

* We may collect from your bank account if you have previously payed via bank transfer at least once. Only for orders lower than 250 Euro.
** In addition, the Post will charge you another € 2,00 "Rückführungsentgelt" when handing over your shipping to you