If you'd like to return an item from one of your orders please visit our return portal where you can generate a return request. For EU countries a shipping label can be generated here as well.Here you can find the return portal...
If you have experienced any sort of trouble with a product purchased at HIBIKE we will be glad to assist you.
PLEASE NOTE: We can only accept claims if the product is returned with all accessories.
Please don't forget to return the items with all accessories!